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Job Details

Technical Account Manager

Company name
Coursera Inc.

Location
Mountain View, CA

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Coursera is scaling a global platform to provide universal access to the world’s best education, and we’re motivated by the passion and mission to transform lives through learning. Our platform has reached over 30 million learners worldwide and we have partnered with 150 elite universities around the globe with over 2,000 courses in our catalog. We offer Courses, Specializations, Certificates, and Degrees to meet the needs and goals of the diverse learners who come to Coursera.

In 2016, we began offering fully accredited online Masters degrees which ​provide ​a​ more convenient, lower-cost,​​ “stackable”​ means of earning credentials identical ​to their ​​traditional​ on-campus​​ counterparts. We also launched Coursera for Business, partnering with enterprise companies around the world to provide access to curated skill development for their employees.

Coursera is looking for a Technical Account Manager to join our Partner Services team. You will support our partners to bring high quality content onto our platform by owning project management, platform onboarding, technical case resolution, and cross-functional coordination. You will work closely with Business Development, Product, and Engineering to resolve issues, advocate partner needs, and make Coursera the very best place to launch high impact learning experiences.

You personally exhibit a conviction that the world needs Coursera to be wildly successful and alignment to our core values:

Betterment: a tireless pursuit to drive results

Boldness: take risks and act decisively

Deep Honesty: invite and offer candid feedback in order to learn, change, and grow

Solidarity: recognize that we are part of something bigger than ourselves and are committed to our mission

Your responsibilities:

Become an adaptable consultant that focuses on platform expertise and fostering strong partner relationships

Provide account management, project management, and product education to industry partners to enhance the value of Coursera’s catalog and ensure platform success

Attain Trusted Advisor status with both key business and technical decision makers within the partner’s ecosystem

Translate pedagogical expertise into an innovative digital experience by being a platform expert that uses creative problem solving skills

Contribute and collaborate cross functionally to share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas

Provide pre-sales assistance by doing demos and answering platform related questions

Your skills:

4 years of technical account management, strategic technical support or sales engineering experience

Passion for customer success and deep interest in understanding client needs

Technical knowledge and expertise as a technical platform expert

Demonstrated ability in project management

Effective at collaborating with cross-functional partners on shared initiatives

Strong critical thinking and exceptional problem solving skills

Proficiency in HTML, SQL a plus

If this opportunity interests you, you might like these courses on Coursera:

Creative Problem Solving

Project Management: Principles and Practices

Influencing People

Company info

Coursera Inc.
Website : https://www.coursera.org

Company Profile
Coursera is an education platform that partners with top universities and organizations worldwide, to offer courses online for anyone to take, for free. We envision a future where everyone has access to a world-class education. We aim to empower people with education that will improve their lives, the lives of their families, and the communities they live in.

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